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Cancellation Policy

Cancellation  – Off Kicks

Can I cancel my order?

At Off Kicks, orders cannot be cancelled once placed.
We request customers to carefully review product details (size, condition, delivery timeline) before confirming their purchase.

Refund Policy

We do not offer refunds under normal circumstances.
All sales are final.

Replacement Policy (Defective Products Only)

We offer a replacement only if the product received is defective.

If you receive a defective product, please follow the steps below:

  1. Visit the Track My Order page and raise a request within 48 hours of delivery, or

  2. Email us at offkicks2019@gmail.com with:

    • Order ID

    • Clear images/videos of the defect

    • A brief description of the issue

Once verified, we will arrange a replacement.
If a replacement is not available, an alternative solution will be provided at our discretion.

Important Notes

  • No cancellations once an order is placed

  • No refunds for non-defective products

  • Replacement requests raised after 48 hours of delivery will not be accepted

  • Minor variations in packaging, creases, or box condition do not qualify as defects